Take Care of the People That Take Care of You!
One thing I have noticed over the years is that the true “value” of a company comes down to a handful of key people.
The True Value of a Company
The individuals who keep operations running smoothly, maintain important client relationships, are the keepers of the Company’s “Institutional Knowledge” and help the business grow year after year.
The operations leader keeps everything running smoothly.
The salesperson who maintains important client relationships.
The manager who keeps the team moving in the right direction.
The Impact of Losing Key People
Over the years, I have seen situations where the departure of just one of these individuals created a ripple effect that impacted growth, operations, and sometimes even the perceived value of the business.
One of the questions I sometimes ask business owners is simple, “If one of your key people decided to leave tomorrow, how difficult would it be to replace them?”
The answer often opens the door to some very good planning conversations.
Incentivizing and Retaining Key Employees
Many of the business owners we work with choose to create additional incentives for the key people who help build the business.
These might include things like:
- Deferred compensation plans
- Phantom equity or stock appreciation arrangements
- Executive bonus strategies
- Supplemental retirement benefits
A Strategic Approach: Non-Qualified Deferred Compensation
One approach that can work particularly well is non-qualified deferred compensation.
These arrangements allow business owners to reward loyalty and long-term contribution while aligning key employees with the future success of the company—often without giving up ownership in the business.
Why Leadership Stability Matters to Buyers
Interestingly, when we work with business owners who are preparing for an eventual transition or sale of their company, one of the most important factors buyers often look at is the strength and stability of the leadership team that will remain after the owner steps away.
Protecting the Value You’ve Built
Taking care of the people who help build your business is not just good leadership.
In many cases, it is also one of the smartest ways to protect the value you have worked so hard to create.
If you would like to explore some of the strategies available for aligning and rewarding key people in your organization, I would be happy to share a few ideas.









